01.
CONCEPT
We enjoy a round table with our clients or potential clients and chat on the desired solution. We ask questions and also offer advice on how best to handle the task at hand. We understand the client’s idea and document the requirements.
02.
DEVELOPMENT
We embark on a development journey to come up with a prototype for the client if it is a new solution or enhance what is already there to meet the client’s need. All this is done hand in hand with the client for every sprint to ensure the client gets in the end what they desire.
03.
REVIEW
We meet with the clients and other stakeholders once the final product has been developed for a complete review. This is to ensure that what is taken to production is the desired product. If some things come up within the scope of work, the product is taken back to development until the client is satisfied
04.
IMPLEMENTATION
We prepare the installation environment for the client and install the solution. The client may provide in-house technicians for the process and guidance on where to have the solutions installed. Initial testing is done by the technicians after successful installation.
05.
TRAINING & TESTING
User training is conducted and user acceptance testing carried out. In depth functionality of the system is tested with simulation of a real working scenario and reports generated for further checks. Users sign off after successful acceptance testing.
06.
SUPPORT
After successful implementation, training and successful testing, the product is signed off and taken to production environment. Taji Flex is always on standby for any reported issues and support whenever called upon by our clients. Our relationship is always upheld and not soiled with frustrations. Any issue reported is followed by a detailed root cause analysis to ensure that once a fix is provided, the issue does not reccur.